Veterinary Equipment Support Specialist

2 weeks ago


Vancouver, Washington, United States iM3 Inc Full time
About iM3 Inc

iM3 Inc is a prominent organization in the veterinary dental equipment sector, committed to delivering exceptional support to our clientele. Our Support Specialists are vital in ensuring client satisfaction through effective diagnosis, repair, and installation of equipment, alongside providing remote assistance and outstanding customer service.

Position Overview

SUMMARY

The primary focus of our Support Specialists is to deliver courteous assistance via phone to both current and prospective clients. They are experts in veterinary dental machinery, adept at diagnosing problems, assessing and fixing equipment, and installing software for imaging systems. Responsibilities also encompass guiding users through procedures, offering remote support, and swiftly resolving issues to uphold high levels of customer satisfaction.

KEY RESPONSIBILITIES

  • Deliver product support with superior customer service
  • Respond to support inquiries via calls and emails, manage parts inventory, and prepare orders
  • Remotely install software and conduct maintenance and repairs on equipment
  • Ensure cleanliness in work areas and assist with office organization
  • Carry out additional tasks as directed by supervisors

REQUIREMENTS

Essential:

  • High School diploma or equivalent
  • Minimum of 2 years in customer service roles
  • Excellent communication skills, self-driven, and mechanical proficiency
  • Detail-oriented, adaptable, and strong analytical skills

Desirable:

  • Experience in the precision equipment field
  • Proficiency in Microsoft Office and minor equipment repairs
  • Prior experience in phone support or call center environments
  • Familiarity with Microsoft 365

CORE COMPETENCIES

  • Collaboration
  • Professional Integrity
  • Quality Focus
  • Productivity
  • Safety Awareness
  • Flexibility
  • Reliability

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

  • Ability to stand, walk, sit, and utilize hand and finger dexterity
  • Occasional need for climbing, balancing, bending, stooping, kneeling, or crawling
  • Effective communication and visual acuity
  • Capability to lift, push, or carry items weighing up to 50 pounds


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