Driver and Guest Experience Manager

3 days ago


Dedham, Massachusetts, United States TPG Hotels Resorts and Marinas Full time

The estimated salary for this role is $55,000 - $75,000 per year.

About TPG Hotels, Resorts & Marinas

We strive to deliver top performance for our guests, investors, and to fulfill the brand promise. As a national operator of hospitality assets, we have a diverse range of properties across the country.

Job Description

This position is responsible for transporting passengers to and from specified locations using the hotel's shuttle van. The successful candidate will create a positive and welcoming experience for passengers while adhering to traffic rules and maintaining the shuttle van in good condition.

Key Responsibilities:
  • Transportation: Safely operate the hotel's shuttle van to transport passengers to and from specified locations, such as airports, local attractions, and corporate offices. Follow designated routes and schedules to ensure timely pickups and drop-offs.
  • Guest Satisfaction: Greet passengers with a friendly and professional demeanor, offering assistance with luggage and ensuring a pleasant journey. Address passenger inquiries, provide information about the hotel and local area, and offer recommendations if requested.
  • Safety and Compliance: Adhere to all traffic regulations and safety protocols to ensure the safety of passengers and fellow road users. Maintain a clean driving record and demonstrate safe driving practices at all times.
  • Vehicle Maintenance: Conduct regular pre-trip inspections of the shuttle van to ensure it is in proper working condition. Report any maintenance or repair needs to the appropriate department and ensure routine maintenance tasks are scheduled and completed. Keep the shuttle van clean and presentable both inside and outside, ensuring a comfortable and inviting environment for passengers.
Requirements:
  • Valid driver's license and a clean driving record.
  • Previous experience as a driver, preferably in a customer service-oriented role.
  • Knowledge of local roads, routes, and traffic patterns.
  • Excellent interpersonal skills to interact with guests.
  • Physical fitness and the ability to lift luggage if necessary.
  • Basic understanding of vehicle maintenance and troubleshooting.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
Our Benefits Package
  • Competitive salary.
  • Health, Dental, and Vision Insurances.
  • Disability Insurances.
  • Supplemental Life Insurances.
  • Identity Theft Protection.
  • Flexible Spending Accounts.
  • 401(k) Retirement Plan.
  • Paid Time Off, Vacation, and Holidays.
  • Employee Assistance Program.
  • AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE.


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