Hotel Operations Manager

1 week ago


Dedham, Massachusetts, United States Holiday Inn Hotel & Suites Full time
About Us

At Holiday Inn Hotel & Suites, we pride ourselves on delivering memorable guest experiences and best-in-class service. Our team is dedicated to creating unique memories that leave a lasting impression.

Our Benefits Package Includes:

  • Comprehensive full-time benefits package consisting of Early Pay or Earned Wage Access, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts, and much more.

About the Role:

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive.

Your Key Responsibilities:

  • Promote exceptional customer service by setting a positive example and consistently providing outstanding service and courtesy to our guests.
  • Respond promptly and effectively to guest questions and requests.
  • Foster strong working relationships within Guest Services and with other departments by communicating effectively.
  • Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training.
  • Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards.
  • Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas.

What We Offer:

  • A competitive salary range of $55,000 - $65,000 per year.
  • A comprehensive benefits package including medical, dental, vision, and more.
  • Opportunities for growth and development in a dynamic and supportive team environment.
  • A fun and rewarding work environment with opportunities to make a real difference in the lives of our guests.


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