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Customer Service Representative

2 months ago

Cincinnati, Ohio, United States Jessica Wampler - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to sell insurance and financial services products.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Insurance and Financial Services Sales: Use a customer-focused approach to educate customers about insurance options and identify opportunities to sell products and services.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
Benefits
  • Competitive Compensation: Earn hourly pay plus commission/bonus.
  • Benefits Package: Receive 401(k), paid time off, and flexible hours.
  • Growth Opportunities: Develop your skills and advance within our agency.
Requirements
  • Marketing and Sales Skills: Interest in marketing products and services based on customer needs.
  • Communication Skills: Excellent written, verbal, and listening skills.
  • People-Oriented: Ability to work with customers and team members.
  • Detail-Oriented: Proactive in problem-solving and detail-oriented.
  • Computer Skills: Ability to learn computer functions.
About Our Agency

Our agency, Jessica Wampler - State Farm Agent, is dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Cincinnati, OH, and serve customers with their insurance and financial services needs, including auto, home, life, and retirement planning.