Customer Service Representative

21 hours ago

Cincinnati, Ohio, United States Fifth Third Bank, N.A. Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Fifth Third Bank, National Association. As a Customer Service Representative, you will be responsible for providing exceptional customer service to homeowners who are experiencing financial difficulties. Your primary goal will be to assist these customers in navigating the loss mitigation process and finding solutions to their financial challenges.

Responsibilities:
  • Analyze borrower situations and respond to inquiries in a timely manner.
  • Commit to a sound customer experience and dedication to assist borrowers with loan questions, including Loss Mitigation, Foreclosure, Bankruptcy, Escrow, or related Customer Service issues.
  • Knowledge of all Loss Mitigation options offered by Fifth Third Bank and available to borrowers.
  • Provide borrowers with information on the actions needed to be evaluated for Loss Mitigation options, including the application process, pending deadlines, and the denial appeal process.
  • Welcome calls to borrowers and provide timely live telephonic responses to customer inquiries regarding the Loss Mitigation application process or other loan-related inquiries.
  • Respond to and research customer inquiries, researching appropriate courses of action and following up with management when needed to escalate potential issues.
  • Extensive knowledge of FiServ, ALS, CACS, COMIT, and ACE.
  • Review foreclosure holds and pending foreclosure action for accuracy, possessing full knowledge of circumstances under which Fifth Third may make a referral to foreclosure.
  • Ensure timelines are being met and continue to monitor loan resolution status from 45-day delinquent through the Loss Mitigation effort and until Foreclosure sale.
  • Correspond with borrowers on account status and progress, updating records to ensure that the customer has received the appropriate assistance and that Fifth Third Bank has knowledge of the location and condition of the collateral.
  • Reviews and analyzes pay histories and customer records, ensuring system updates for monthly reporting.
  • Perform other duties as assigned by the management team.

Requirements:
  • High School Diploma or equivalent.
  • Minimum 2 years Collections or Default Servicing experience.
  • Intermediate proficiency level in Microsoft Word and Excel.
  • Excellent oral and written communication skills.
  • Understanding of collections and default servicing practices, Loss Mitigation, foreclosure, bankruptcy, and REO experience preferred.
  • Ability to evaluate a customer's situation without judgment, being a customer advocate.
  • Excellent customer service skills with both external and internal customers.
  • Required to know and adhere to FDCPA/Privacy Act/state laws as well as other bank policies and investor requirements in regards to collection guidelines.
  • Strong organizational skills and attention to detail.
  • Ability to work independently with minimal supervision.
  • Ability to work overtime as needed.
  • Strong telephone and follow-up skills, and the ability to meet deadlines.
  • Working knowledge of collection processes and procedures required.
  • Must be able to work in a team environment to interact with employees and all levels of the organization.

Working Conditions:
  • Normal office environment with little exposure to dust and extreme temperatures.
  • Noise level is moderate to high.
  • Extending viewing of computer screens.
  • Repetitive keystroke movements and typing skills.
  • Lift and/or move up to 10 lbs; occasionally lift/and or move up to 25lbs.
  • Extensive time on the phone with customers up to 100% of the workday.

  • Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States Kao Collins Full time

    Job Title: Customer Service RepresentativeKao Collins is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to...

  • Customer Service Representative

    1 day ago

    Cincinnati, Ohio, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment. Key Responsibilities:Greet customers and...

  • Customer Service Representative

    1 day ago

    Cincinnati, Ohio, United States Ajilon Full time

    Ajilon Customer Service Representative Job DescriptionAs a Customer Service Representative at Ajilon, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and updating customer profiles. You will also verify customer billing information and shipping addresses, and function...

  • Customer Service Representative

    5 days ago

    Cincinnati, Ohio, United States Fidelity Investments Full time

    Job Opportunity:Fidelity Investments is seeking a talented Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients, helping them achieve their financial goals.This is a full-time hourly phone position that requires a consistent balance of...

  • Customer Service Representative

    4 days ago

    Cincinnati, Ohio, United States Fidelity Investments Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Fidelity Investments. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and other communication channels. You will be the primary point of contact for our...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

    Job Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Midwest Management Group.Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to our members, prospective members, and guests. This role...

  • Customer Service Representative

    4 weeks ago

    Cincinnati, Ohio, United States Accurate Courier Services Full time

    {"h1": "Customer Service Representative", "p": "Accurate Courier Services is a national leader in offering medical courier services to the largest health networks in the country. As a Customer Service Representative, you will be servicing prominent names in healthcare and be part of a team that values your expertise and commitment to providing the highest...

  • Customer Service Representative

    3 days ago

    Cincinnati, Ohio, United States Medacare Transportation Inc. Full time

    Job Title: Customer Service RepresentativeAt Medacare Transportation Inc., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that...

  • Customer Service Representative

    5 days ago

    Cincinnati, Ohio, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    2 days ago

    Cincinnati, Ohio, United States DuBois Chemicals Full time

    Customer Service RepresentativeWe're seeking a highly skilled Customer Service Representative to join our team at DuBois Chemicals. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our internal and external customers.Key Responsibilities:Process customer orders accurately and promptly, ensuring timely...

  • Customer Service Representative

    5 days ago

    Cincinnati, Ohio, United States Fidelity Investments Full time

    Job OverviewAbout the RoleFidelity Investments is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our valued clients, answering inbound phone calls, and supporting their financial needs.Key ResponsibilitiesAs a Customer...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States Teasdale Fenton Cleaning and Property Restoration Full time

    Customer Service RepresentativeTeasdale Fenton Restoration is a family-owned restoration company based in the Greater Cincinnati area. With over 100 years of experience, we have built a reputation for providing world-class service to homes and businesses in Southwest Ohio, Northern Kentucky, Southeast Indiana, and the Columbus area.Job SummaryWe are seeking...

  • Customer Service Representative

    5 days ago

    Cincinnati, Ohio, United States Teasdale Fenton Cleaning and Property Restoration Full time

    Join Teasdale Fenton Cleaning and Property Restoration as a Customer Service Representative and be part of a team that provides world-class service to clients in the Greater Cincinnati area and beyond. As a Customer Service Representative, you will be responsible for handling a high-volume of incoming calls from clients, providing a high level of customer...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

    Job Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Midwest Management Group.Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to our members, prospective members, and guests. This role...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

    Job Title: Member Services Representative Part TimeAt Planet Fitness - Midwest Management Group, we are seeking a highly motivated and customer-focused Member Services Representative Part Time to join our team.Job SummaryThe Member Services Representative Part Time will be responsible for delivering exceptional customer service to our members, prospective...

  • Customer Service Representative

    4 weeks ago

    Cincinnati, Ohio, United States Pizza Hut Full time

    About the RoleWe're looking for enthusiastic and customer-focused individuals to join our Pizza Hut team as Customer Service Representatives. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and contributing to the success of our restaurant.Key ResponsibilitiesProvide top-notch customer service by answering...

  • Customer Service Representative

    22 minutes ago

    Cincinnati, Ohio, United States Western & Southern Life Full time

    Job Title: Customer Service RepresentativeAt Western & Southern Life, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.Key...

  • Customer Service Representative

    3 weeks ago

    Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

    Job Title: Member Services Representative Part TimeAt Planet Fitness - Midwest Management Group, we are seeking a highly motivated and customer-focused Member Services Representative Part Time to join our team.Job SummaryThe Member Services Representative Part Time will be responsible for delivering exceptional customer service to our members, prospective...

  • Customer Service Representative

    4 weeks ago

    Cincinnati, Ohio, United States Catapult Solutions Group Full time

    Job Title:Customer Service Representative (CSR)Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Catapult Solutions Group. As a CSR, you will play a critical role in assisting employees of various clients with open enrollment for their company benefits.Responsibilities:Provide exceptional customer service to...

  • Customer Service Representative

    4 weeks ago

    Cincinnati, Ohio, United States Tailored Brands Inc Full time

    Senior Customer Service RepresentativeAt K&G Fashion Superstore, we're committed to providing an exceptional customer experience. As a Senior Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible service.Key Responsibilities:Assist management with register opening and closing procedures, monitoring cash...