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Patient Service Representative
2 months ago
Join Our Team at Currance:
This position is available for candidates in various states across the country.
This is a remote opportunity.
Compensation:
$21.00 per hour
Employee Benefits:
Paid Time Off (PTO), 401K plan, comprehensive medical, dental, and vision coverage, life insurance, paid holidays, and additional perks.
Position Overview:
As a vital member of our operations team, you will serve as the primary contact between healthcare providers and patients. Your role will involve assisting customers with inquiries regarding their health insurance coverage and addressing any billing concerns. You will also provide information on payment plans and connect patients with financial counselors when necessary.
Key Responsibilities:
- Respond to incoming calls and emails from patients, addressing billing inquiries and resolving complaints while providing comprehensive information about medical services and policies.
- Handle patient billing inquiries, clarify charges, insurance coverage, and payment options, and facilitate the resolution of any billing discrepancies.
- Investigate payer and patient credits to determine the need for refunds.
- Process applications for financial assistance, bankruptcies, and similar matters.
- Maintain accurate patient records in the healthcare facility's database, ensuring confidentiality and compliance with HIPAA regulations.
- Escalate patient complaints to your supervisor or client as necessary.
- Inform members about outstanding co-pays or co-insurance.
- Provide estimates for services rendered.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in customer service, preferably in a medical environment.
Knowledge, Skills, and Abilities:
- Familiarity with medical benefits, revenue collection, claims filing, and patient records.
- Understanding of insurance company payment processes.
- Knowledge of third-party operating procedures, regulations, and billing requirements, as well as government reimbursement programs.
- Proficient in computer applications (e.g., Microsoft Office).
- Strong organizational skills, ability to multitask, meet deadlines, and communicate effectively both verbally and in writing.
- Capable of proactive problem-solving.
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