IT Support Specialist

4 weeks ago

San Francisco, California, United States AlphaSights Full time
About the Role

We are seeking a proactive and driven IT Support Engineer to join our team at AlphaSights. As a key member of our IT Engineering team, you will play a vital role in ensuring the smooth operation of our digital business.

Key Responsibilities
  • Troubleshoot technical issues, both in-person and remotely, including help desk operations and deskside support.
  • Configure and deploy Macs, VoIP phones, hardware, and networking equipment.
  • Implement, test, and monitor IT infrastructure to ensure optimal performance, including network and telephony systems.
  • Monitor projects and new technology roll-outs.
  • Assist in office relocations, expansions, and densifications in home office and remote locations.
  • Maintain meeting room hardware for conference calls and video conferencing.
  • Set up and manage user subscriptions and accounts.
  • Maintain the company's IT hardware asset register, monitoring, and ordering stock.
  • Support both our proprietary and third-party software applications.
  • Collaborate with global colleagues to ensure seamless integration for transferees, visitors, and new joiners.
Requirements
  • 1+ years of full-time work experience in relevant roles (IT Generalist or Helpdesk in a corporate environment). Part-time experience will be considered.
  • Bachelor's Degree.
  • Excellent understanding of Apple hardware and macOS/iOS.
What We Offer
  • Competitive compensation package, including $75,000, 17 vacation days, 10 company holidays, and business closure during winter holiday week.
  • Coverage for up to 90% of your medical premiums and 75% of your dental and vision insurance premiums.
  • 401(k) match - 4% of your total compensation matched dollar-for-dollar.
  • Option to work from home on Fridays.
  • Subsidized lunch, complimentary breakfast and snacks, corporate gym rates, and MacBook Pro for work.

AlphaSights is an equal-opportunity employer.

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