Tech Support Specialist

11 hours ago


San Francisco, California, United States Canva Full time

Job Title: Tech Support Specialist

Job Summary:

We are seeking a highly motivated Tech Support Specialist to join our team at Canva. As a Tech Support Specialist, you will be responsible for providing technical support to our users, troubleshooting hardware and software issues, and contributing to the improvement of our service delivery model.

Key Responsibilities:

  • Provide technical support to users via phone, email, and in-person
  • Troubleshoot hardware and software issues, including MacBooks, mobile devices, and network infrastructure
  • Contribute to the improvement of our service delivery model by identifying areas for improvement and implementing changes
  • Work collaboratively with the IT team to resolve technical issues and improve overall system performance
  • Provide excellent customer service and communicate effectively with users to resolve issues

Requirements:

  • Proven experience in technical support, preferably in an enterprise environment
  • Exceptional customer service skills and ability to communicate effectively with users
  • Experience with Mac hardware and software, including troubleshooting and repair
  • Ability to work collaboratively as part of a team and contribute to the improvement of our service delivery model


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