Operations Manager

7 days ago

Steamboat Springs, Colorado, United States Vacasa Full time

About the Role:

Vacasa is seeking a highly skilled Operations Manager to join our team in Steamboat Springs, CO. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our properties in the region, ensuring that our high standards of quality and service are consistently met.

Key Responsibilities:

  • Oversee operations in Offsite Steamboat Springs, CO, managing a specific portfolio of properties
  • Develop and grow relationships with property owners, communicating proactively and becoming the subject matter expert on those properties to ensure they are clean, maintained, and well cared for
  • Meet and maintain Vacasa standards and metrics, such as NPS, standard unit appearance, and efficiency
  • Manage a budget for your portfolio, adhering to set annual costs, with the ability to perform a cost-benefit analysis
  • Support your team with escalated guest and homeowner concerns, responding to emails, calls, and tickets
  • Partner and assist your Business Development Representative when new units join the portfolio
  • Perform home maintenance, including appliance, cable, and WiFi troubleshooting, basic HVAC repair, light plumbing, etc.
  • Conduct regular inspections prior to guest and owner arrivals
  • Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
  • Provide cross-coverage when necessary

Requirements:

  • Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices
  • Professional in all forms of communication, including email, phone calls, video calls, and texts
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills, with the ability to change activity frequently and cope with interruptions
  • Highly responsive and reliable
  • Strong attention to detail
  • Prior housekeeping experience a plus
  • Adhere to all company policies and procedures

Work Environment and Physical Demands:

  • Availability to work Sunday through Saturday, early mornings and evenings as needed
  • Frequent traveling between worksites, requiring a reliable vehicle
  • Occasional need to perform housekeeping and maintenance duties
  • Ability to stand, sit, and walk for an extended period
  • Reach overhead and below the waist
  • Regularly push, pull, and lift up to 25 pounds
  • Occasionally lift or move up to 50 pounds
  • Bend, stoop, squat, kneel, and twist

Benefits:

  • Health, dental, and vision insurance, with 100% coverage option
  • Employer-sponsored and voluntary supplemental benefits
  • 401(k) retirement savings plan with immediate 100% company match on the first 6% contributed
  • Health and Dependent Care Flexible Spending Accounts
  • Flexible vacation time
  • Paid sick days and holidays
  • Paid parental leave after one year of tenure
  • Employee Assistance Program
  • Career advancement opportunities
  • Employee discounts
  • All the equipment needed to be successful

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