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Ski Lift Operations Supervisor

2 months ago

Steamboat Springs, Colorado, United States Steamboat Pilot & Today Full time

Year-Round Flexibility
Steamboat- Ski Town, U.S.A. is renowned for being the most welcoming mountain destination, characterized by our western heritage and friendly staff. We are committed to hiring exceptional individuals who share our values and contribute to a supportive, challenging, and passionate culture. We believe that diversity enhances our strength and are looking for individuals who care about their colleagues, our mission, the environment, and the community.

WHAT WE OFFER:

  • Complimentary Alterra Mountain Pass for eligible employees and their dependents for both winter and summer seasons, along with a free IKON Pass for qualifying employees.
  • Discounted skiing and riding opportunities for friends and family of eligible employees.
  • Vacation and Sick Time policies for eligible employees to ensure rest and rejuvenation.
  • Generous discounts on outdoor gear, apparel, rental vehicles, and more.
  • Comprehensive medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and additional benefits for eligible employees.
  • 401(k) plan with a substantial company match.
  • Discounted tuition through a partner online university for all employees to further their education.
  • Paid parental leave of up to 6 weeks for eligible employees.
  • Complimentary regional bus pass.

For details on our commitment to social responsibility, including our Diversity, Equity, & Inclusion initiatives, please visit our website.

POSITION OVERVIEW
The Ski Lift Operations Supervisor collaborates with the Lift Operations Director and Assistant Director to achieve established objectives in employee engagement, exceptional guest service, safe and efficient lift operations, and financial performance. Key responsibilities encompass hiring and training staff for the lift operations department, overseeing daily operations, ensuring compliance with company and state regulations, and maintaining detailed records.

KEY RESPONSIBILITIES

  • Assist guests and colleagues in a positive, helpful, and courteous manner.
  • Help develop departmental goals focused on superior guest service, safe lift operations, and employee safety.
  • Provide immediate oversight and coaching to supervisors, leads, and operators to maximize performance.
  • Recruit and train lift operators for the winter season, including interviewing, reference checks, onboarding, and orientation.
  • Develop training materials and conduct training for supervisors, leads, and operators.
  • Review timekeeping records, correct missed punches, and ensure understanding of timekeeping systems and break/lunch policies.
  • Oversee employee scheduling and schedule change requests.
  • Assist in preparing and monitoring departmental budgets.
  • Facilitate effective communication within the department through various channels.
  • Represent the department in service excellence initiatives and safety training.
  • Monitor guest feedback and implement improvements based on survey results.
  • Engage in employee motivation and engagement initiatives.
  • Organize activities that foster a positive workplace environment.
  • Manage confidential employee records and ensure timely completion of training documentation.
  • Provide feedback on employee performance and maintain accurate documentation.
  • Assist with supervision and coverage at lifts and ticket checking as necessary.
  • Build strong working relationships with other departments.
  • Ensure compliance with all company policies and regulatory requirements.
  • Perform other duties as assigned.

QUALIFICATIONS

  • Prior experience in a ski area is required.
  • Experience in Steamboat Lift Operations is preferred.
  • Experience in labor and expense budget management is preferred but not mandatory.
  • Strong interpersonal skills and ability to engage effectively with people.
  • Demonstrated leadership and time management abilities.
  • Ability to work independently with minimal supervision.
  • Detail-oriented with excellent organizational skills.
  • Ability to prioritize urgent situations and manage stress effectively.
  • Strong communication skills with the ability to train, coach, and provide constructive feedback.
  • Experience in conflict resolution with both employees and guests.
  • Proficient in computer use, typing, and familiar with Microsoft Office products.
  • Ability to operate various hand tools and equipment.
  • Willingness to work flexible hours, including nights and weekends.
  • Valid driver's license and ability to meet insurability standards.
  • Willingness to obtain a Colorado class C CDL.
  • Ability to maintain positive relationships with guests, coworkers, and management.

EDUCATION

  • High school diploma or GED equivalent.

PHYSICAL REQUIREMENTS

  • Ability to read, write, and communicate clearly in English.
  • Ability to sit and stand for extended periods.
  • Ability to negotiate stairs and occasionally lift boxes of supplies.
  • Ability to lift and carry up to 30 lbs.
  • Ability to ski/snowboard at an intermediate to advanced level.
  • Ability to work at heights and in various weather conditions.
  • Ability to perform physical tasks such as shoveling and lifting.
  • Must be at least 18 years of age.

The physical demands described are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

WORKING CONDITIONS
Indoor/Outdoor: Exposure to varying weather conditions is expected.

Hazardous Materials/Noise: The workplace noise level is typically moderate.

This job description is not exhaustive and may be modified as necessary. Employment is at-will, meaning either party may terminate the relationship at any time.

Steamboat Ski and Resort Corporation is an equal opportunity employer and maintains a drug-free workplace.