Client Relations Specialist

2 weeks ago

Bloomington, Illinois, United States Ally Behavior Centers Full time
Position Overview

Please submit a cover letter to help us understand your fit for this role (Applications without a cover letter may not be considered)


About Us: Ally Behavior Centers is a vibrant and fulfilling workplace that provides exceptional growth and leadership opportunities in a nurturing and engaging atmosphere. We are a full-time, center-based early intervention program utilizing Applied Behavior Analysis (ABA) therapy for children with autism, ages 18 months to 6 years. Our mission is to deliver top-quality therapy to assist our young learners in enhancing their communication skills, improving social interactions, and preparing for academic success. The children we serve are central to our mission, and we are dedicated to making a significant difference in their lives and those of their families. Our unique and collaborative start-up culture is fueled by a diverse team of professionals who embody our core values of transparency, accountability, respect, and growth.

Ideal Candidate Profile:

  • Thrives in a fast-paced environment and adapts well to changes
  • Experienced in utilizing CRM software for managing potential clients
  • Possesses excellent interpersonal skills and enjoys engaging with new individuals
  • Comfortable communicating with parents via phone
  • Values process adherence and maintains diligence throughout the enrollment journey
  • Exhibits strong attention to detail, along with outstanding organizational and problem-solving abilities

Key Responsibilities:

  • Following enrollment protocols related to our services and guiding families through the enrollment stages
  • Managing the client enrollment pipeline effectively
  • Understanding ABA principles and articulating how our services can benefit families in need
  • Assisting in enhancing the enrollment process and overall experience
  • Meeting established metrics for company growth and enrollment
  • Supporting both external and internal communication efforts to enrich the experience for families

Qualifications:

  • Ability to manage multiple projects while maintaining professionalism and high-quality communication skills
  • Energetic and outgoing personality eager to contribute to a growing organization
  • Familiarity with CRM platforms such as FreshSales, Salesforce, or Hubspot
  • Proven track record of being assertive, organized, and effective in interactions with referral sources and clients
  • Bachelor's Degree required (Public Relations, Marketing, Healthcare, or Communication with relevant experience)
  • Compassionate with a high emotional intelligence, dedicated to providing excellent customer service and patient experience
  • Strong desire to enhance the company's digital presence
  • Motivated to excel and grow within our expanding organization
  • Adaptable to a dynamic, fast-paced environment and willing to contribute to achieving our mission
  • Exceptional written and verbal communication skills that should be evident in your cover letter
  • Must successfully pass background checks as required

We are a thriving organization with a start-up mentality, seeking the most talented and dedicated individuals. Our culture is built on high expectations and rewarding results. If you are motivated by challenges and thrive in a dynamic, fast-paced environment, we encourage you to consider this opportunity.

Benefits of Joining Our Team:

  • Full-time salaried position with a competitive salary range
  • Consistent bi-weekly pay schedule
  • Generous paid time off and holiday benefits
  • Support for continuing education and professional development
  • Comprehensive medical, dental, and vision coverage
  • 401(k) plan with company matching
  • Employer-paid short-term and long-term disability insurance
  • Employee assistance programs and life insurance options

Note: This position is not eligible for Visa sponsorship.

Ally Behavior Centers is an equal opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other legally protected status.

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