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Client Relations Specialist

2 months ago

Bloomington, Illinois, United States Ally Behavior Centers Full time
Position Overview

We kindly request that you submit a cover letter to help us understand your fit for this role (Applications lacking a cover letter may not be reviewed)


About Us: Ally Behavior Centers is a vibrant and fulfilling workplace that provides exceptional growth and leadership opportunities within a supportive and engaging atmosphere. We specialize in a full-time, center-based early intervention program utilizing Applied Behavior Analysis (ABA) therapy for children with autism, aged 18 months to 6 years. Our mission is to offer the highest quality therapy to empower our young learners in communication, social skills, and academic readiness. The children we support are central to our mission, and we are dedicated to making a significant difference in their lives and those of their families. Our unique start-up culture thrives on collaboration among a diverse team of professionals, guided by our core values of transparency, accountability, respect, and growth.

Ideal Candidate Profile:

  • Thrives in a fast-paced environment and adapts well to change
  • Experienced in CRM software for tracking and managing potential clients
  • Possesses excellent interpersonal skills and enjoys engaging with new individuals
  • Comfortable communicating with parents via phone
  • Values processes and maintains diligence throughout the enrollment journey
  • Exhibits strong attention to detail, along with outstanding organizational and problem-solving abilities

Key Responsibilities:

  • Following enrollment protocols related to our services and guiding families through the enrollment stages
  • Managing the client enrollment pipeline effectively
  • Understanding ABA principles and articulating how our services can benefit families in need
  • Contributing to the enhancement of the enrollment process and overall experience
  • Meeting established metrics for company growth and enrollment
  • Supporting both external and internal communication efforts to enrich the experience for families

Qualifications:

  • Ability to manage multiple projects while maintaining professionalism and high-quality communication skills
  • We seek an energetic and outgoing individual eager to make meaningful contributions to our growing organization
  • Familiarity with CRM platforms such as FreshSales, Salesforce, or Hubspot
  • Proven track record of being assertive, organized, and effective in interactions with referral sources and clients
  • Bachelor's Degree required (Public Relations, Marketing, Healthcare, or Communication with relevant experience)
  • Compassionate with a high emotional intelligence, dedicated to providing excellent customer service and patient experiences
  • A strong desire to enhance the company's digital presence through traditional and non-traditional means
  • Motivated to work diligently and committed to achieving exceptional results
  • Self-driven with aspirations to grow alongside our expanding company
  • Ability to thrive in a dynamic, fast-paced environment, willing to do what it takes to fulfill our mission
  • Strong written and verbal communication skills that should be evident in your cover letter
  • Must successfully pass state and federal background checks

At Ally Behavior Centers, we pride ourselves on our start-up mentality and commitment to hiring the most talented and hardworking individuals. We maintain high expectations and reward outstanding performance. Our mission-driven company is continually evolving, and we seek candidates who are excited by challenges and can flourish in our fast-paced culture.

Benefits of Joining Our Team:

  • Full-time salaried position with a starting salary between $45,000 - $60,000 annually
  • Consistent bi-weekly pay schedule
  • 18 days of paid time off plus 9 paid holidays
  • Support for continuing education and professional development
  • Comprehensive medical, dental, and vision coverage
  • 401(k) plan with company matching
  • Employer-paid short-term and long-term disability insurance
  • Employee Assistance Program
  • Life insurance options
  • Critical illness and accident insurance
  • Hospital confinement insurance

Note: This position is not eligible for Visa sponsorship.

Ally Behavior Centers is an equal opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other legally protected status.