Technical Support Specialist

3 days ago


Cincinnati, Ohio, United States Tri State Urologic Services Full time

Job Title: Technical Support Specialist

Location: Norwood, Ohio

We are seeking a highly skilled Technical Support Specialist to join our team at Tri State Urologic Services.

About the Role

The successful candidate will provide direct service support to users for a wide variety of computing devices and peripherals as well as all IT related functions. This includes fulfilling end user requests and resolving issues according to service and procedural standards.

Responsibilities
  • Maintains computer networks between locations and/or care centers.
  • Contributes to determining hardware and software specifications.
  • Responsible for application testing and documentation of workflow.
  • Provides user support and customer service to physicians and staff to resolve software and hardware issues.
  • Responds to questions from callers and walk-ins; remotely assists physicians and staff with technology problems in offices.
  • Exhibits knowledge of fundamental operations of commonly used software, hardware, and other equipment.
  • Installs hardware and completes repairs.
  • Communicates security information to all levels of the organization.

Estimated Salary: $55,000 - $65,000 per year

This is a full-time position that requires 5 years of experience in lieu of degree or certificate, minimum of 2 years' experience in Information Technology.

Requirements

High School diploma or equivalent required. Associates Degree in Computer Science or Certificate in computer technology related field is preferred.



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