Technical Customer Support Specialist

22 hours ago


Cincinnati, Ohio, United States Kardex Full time
Kardex AutoStore Job Opportunity

Are you a technical professional looking for a new challenge? Do you have experience with automated warehouse solutions and product demonstrations?

We are seeking a skilled Customer Experience Specialist to join our team at Kardex. In this role, you will be responsible for maintaining and enhancing the functionality of our office demo system, learning and integrating new technology added to the Customer Experience Center, and delivering engaging product demonstrations to customers.

Job Responsibilities:
  • Maintain the demo system in the office to ensure it is always operational and ready for customer visits.
  • Quickly learn and adapt to new technology added to the Customer Experience Center, keeping skills and knowledge up to date.
  • Perform product demonstrations for customers, highlighting key features and benefits of Kardex AutoStore solutions.
  • Collaborate with the marketing team to support trade shows, conferences, and other promotional activities.
  • Provide on-site technical assistance at events, ensuring that the demo equipment is set up, operational, and effective in engaging potential customers.
  • Serve as a resource for customers and stakeholders, delivering exceptional support and facilitating a seamless customer experience.
Requirements:
  • Bachelor's degree in computer science, business, or a related field preferred.
  • Proven experience in technical customer support, product demonstration, or related field.
  • Strong technical aptitude and ability to learn new technologies quickly.
  • Excellent presentation and communication skills, with experience conducting live product demos.
  • Familiarity with automation systems, warehouse technology, or similar products is a plus.
What We Offer:
  • $80,000 - $100,000 per year, depending on experience.
  • Generous paid time off.
  • Medical, dental & vision benefits.
  • 401k with company match.
  • Life, LTD & STD.


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