Automotive Service Representative

2 days ago


New Bern, North Carolina, United States Chevrolet of New Bern Full time
Service Advisor Role

We are seeking a highly organized and detail-oriented Service Advisor to join our team at Chevrolet of New Bern.

The successful candidate will act as a liaison between customers and technicians, communicating with customers to determine their vehicle issues and repair timelines.

Key responsibilities include:

  • Meeting and greeting customers and performing initial write-ups
  • Communicating with customers throughout the day
  • Consulting with technicians regarding necessary repairs and maintenance
  • Using knowledge of our products and services to sell and provide in-depth explanations of features and benefits
  • Answering questions about service scheduling, completion times, drop-off and pick-up of customer cars
  • Managing department workflow and scheduling
  • Maintaining a positive customer relationship to ensure repeat business
  • Making sure all customer invoices match estimates and processing payment for invoices

The ideal candidate will possess:

  • A quick learner in computer operating systems
  • A strong understanding of automotive technology and the auto industry
  • Excellent customer service, interpersonal, and communication skills
  • Goal-oriented

We offer a competitive pay plan, medical and dental benefits, a 401K plan, paid time off and vacation, growth opportunities, paid training, employee vehicle purchase plans, and a family-owned and operated environment.



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