Automotive Department Lead

6 days ago


New Bern, North Carolina, United States Chevrolet of New Bern Full time

We are seeking a highly skilled Automotive Service Manager to lead our service team at Chevrolet of New Bern. This is an exceptional opportunity for experienced leaders in the automotive industry.

Job Overview

The successful candidate will be responsible for assisting customers in servicing, repairing, and explaining each service need. They will also communicate effectively with customers, employees, coworkers, and vendors, understanding their requirements and concerns to match them with various service options.

Key Responsibilities:

  • Manage shop flow and keep the shop productive by monitoring labor rates, ASR percentages, hours per RO, and Xtime utilization.
  • Ensure warranty work is completed, submitted, and paid in a timely manner.
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
  • Hire and supervise all service department personnel, monitoring their performance in servicing customers.
  • Create and achieve goals for effective labor rate, ASR percentages, hours per RO, and Xtime utilization.

Requirements:

  • A minimum of 2 years of experience as a Service Manager or 5 years as a Service Advisor.
  • Strong focus on providing excellent customer service.
  • Driver's License.
  • Background Screening.

What We Offer:

  • Competitive Pay Plan (Salary Plus Commission).
  • Medical, Dental, Vision, Life Insurance.
  • 401k Plan.
  • Ongoing training and education through the manufacturer and management team.
  • Family-oriented and genuinely friendly work environment.
  • Employee vehicle purchase and service discounts.

The estimated salary range for this position is between $60,000 to $80,000 per year, depending on experience. If you are a motivated and results-driven individual looking for a new challenge, please submit your qualifications online.



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