Customer Service Representative

6 days ago


New Bern, North Carolina, United States Planet Fitness Inc. Full time

We're seeking a motivated and customer-focused Customer Service Representative to join our team at Planet Fitness Inc. in Austin, TX.

About Us

As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, we're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

Job Summary

This role is responsible for providing an exceptional customer service experience through superior level of customer service and cleanliness. The successful candidate will be able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Responsibilities:

  • Provide an exceptional customer service experience by checking members into the system, taking prospective members on tours, and assisting them with the new account sign-up process.
  • Facilitate needed updates to member's accounts and respond to member questions and concerns in a timely and professional manner.
  • Detailed cleaning in all areas of the facility to maintain a clean and safe environment for members.

Requirements:

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Punctuality and reliability is a must.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.

Benefits:

  • $11.00 per hour compensation package.
  • Free Planet Fitness Black Card Membership for employees.
  • Employee Assistance Program (EAP) giving you free and confidential access to counseling resources.
  • Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.

What You'll Get:

  • A competitive salary of $11.00 per hour.
  • The opportunity to work in a dynamic and fast-paced environment.
  • The chance to make a real difference in people's lives by helping them achieve their fitness goals.

About Planet Fitness Inc.

We're a franchise group based out of Austin, TX with 90+ clubs and growing. We offer a Judgement Free Zone where members can feel comfortable and confident achieving their fitness goals.

To Find Your Perfect Fit:

Search for a club opportunity near you and discover how you can be part of our team.



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