Automotive Service Team Member

5 days ago


New Bern, North Carolina, United States New Bern Auto Group Full time

We are seeking a highly skilled Automotive Service Advisor to join our team at New Bern Auto Group. As an Automotive Service Advisor, you will play a critical role in delivering exceptional customer service experiences while providing expert advice on vehicle maintenance and repairs.

Job Responsibilities

- Welcome and check-in customers' vehicles for service
- Discuss vehicle needs with customers and provide personalized recommendations for maintenance and repairs
- Analyze warranty information, vehicle history, and other factors to recommend optimal maintenance services
- Offer additional services to customers and explain the benefits of each option
- Close out open repair orders in a timely manner and communicate effectively with customers throughout the process
- Provide an exceptional customer experience by being proactive, responsive, and courteous
- Collaborate with the service team to ensure seamless communication and efficient workflow

What We Offer
  • Competitive salary range: $45,000 - $65,000 per year
  • Medical and dental insurance options
  • 401(k) plan with company match
  • Paid time off and vacation days
  • Opportunities for growth and professional development
  • Employee vehicle purchase plans
  • Long-term job security and stability
  • Discounts on products and services
About Us

New Bern Auto Group is committed to providing exceptional customer service and building long-term relationships with our clients. Our core values include treating others with respect, smiling when we talk, and being people of action. If you share these values and are passionate about delivering top-notch customer service, we encourage you to apply for this exciting opportunity.



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