Customer Service Representative

1 week ago


Irving, Texas, United States nTech Workforce Full time
Job Title: Call Center Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Call Center Customer Service Representative to join our team at nTech Workforce. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and ensuring a positive experience for all interactions.

Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Partner with stakeholders to successfully resolve problems or answer questions.
  • Accurately document customer issues, research steps, and actions taken in the case management system.
  • Perform back-office transaction processing in support of HR functions.

Requirements:

  • High school diploma or equivalent required and 4+ years of related education/experience.
  • Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
  • Previous experience interacting with customers in a service environment is required.
  • Experience in a call center and following a structured phone schedule.
  • Ability to maintain confidentiality of information.
  • Confident phone presence and exceptional customer service skills are required.
  • Prior experience using a case management system.
  • Strong customer service, problem-solving and technology skills.
  • Proficient in MS Office applications – Word, Excel, PowerPoint, Teams.
  • Working knowledge of Workday or other HRIS systems.
  • Effective listening and reading comprehension skills.

Preferred Skills & Experience:

  • Knowledge of or experience with ServiceNow and Workday tools.
  • Knowledge of Human Resources and/or Shared Services practices.
  • General knowledge of Payroll and Timekeeping.
  • General knowledge of Travel Services and Travel concepts.


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