Customer Service Representative

19 hours ago


Irving, Texas, United States Strategic Staffing Solutions Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Strategic Staffing Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving complex customer issues, and working collaboratively with our team to achieve our goals.

Key Responsibilities:
  • Respond to escalated customer inquiries and complaints in a timely and professional manner
  • Resolve complex customer issues, including exception tickets, limit authorities, and research of customer issues
  • Communicate effectively with other departments, managers, and vendors to resolve customer issues
  • Provide feedback and coaching to less experienced representatives
  • Review data and reports trends to management
Requirements:
  • 3+ years of customer service experience
  • Strong organizational, multi-tasking, and prioritizing skills
  • Capable of handling quick change regarding process updates
  • Professional phone tone
  • Ownership of a situation, providing an outstanding customer experience
  • Solid typing skills
  • Working knowledge of computers and Microsoft applications
Desired Qualifications:
  • Strong knowledge and understanding of bank policies, procedures, and systems
  • Ability to work in a fast-paced action-oriented environment
  • Customer service focus with experience processing complex transactions and performing extensive research to resolve complex customer issues
  • Excellent verbal, written, and interpersonal communication skills

We offer a full benefits package, including medical insurance, dental insurance, vision insurance, 401(k) plan, vacation package, life and disability insurance plans, flexible spending accounts, and tuition reimbursement. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.



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