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Customer Service Management Trainee

2 months ago

Irving, Texas, United States Uline Full time
Customer Service Management Trainee

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Management Trainee. As a key member of our customer service team, you will be responsible for developing and implementing strategies to deliver exceptional customer service and drive business growth.

Key Responsibilities

  • Develop and implement customer service strategies to drive business growth and improve customer satisfaction.
  • Manage and develop a team of customer service representatives to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Review and analyze customer feedback to identify areas for improvement and develop solutions to address customer concerns.

Requirements

  • Bachelor's degree in a related field.
  • 1+ year of prior customer service experience, preferably in a leadership or management role.
  • Strong track record of customer-focused service, teamwork, and attention to detail.

What We Offer

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with 6% employer match.
  • Tuition assistance program.

About Uline

Uline is a leading distributor of shipping, industrial, and packaging materials. We are a family-owned company known for our commitment to customer service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, we are a dynamic and growing company that offers opportunities for career advancement and professional growth.