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Customer Service Management Trainee

2 months ago

Irving, Texas, United States Uline Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Management Trainee. As a key member of our customer service team, you will have the opportunity to gain hands-on experience and develop your skills in customer service management.

Key Responsibilities

  • Master all aspects of customer service management through a comprehensive training program.
  • Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance, and providing constructive feedback.
  • Review department procedures and standards to identify areas for improvement.

Requirements

  • Bachelor's degree.
  • Strong track record of customer-focused service, teamwork, and attention to detail.
  • Prior leadership/management experience is a plus.

What We Offer

  • Complete medical, dental, vision, and life insurance coverage.
  • Flexible Spending Accounts and wellness programs.
  • 401(k) with 6% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance, sales goals, and profit sharing.

About Uline

Uline is a leading distributor of shipping, industrial, and packaging materials. We are a family-owned company known for our commitment to exceptional service, quality products, and same-day shipping of our vast in-stock inventory. With over 9,000 employees across 13 locations, we are dedicated to providing a supportive and inclusive work environment.

Uline is an equal opportunity employer and welcomes applications from diverse candidates.