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Customer Engagement Specialist

2 months ago

Sioux Falls, South Dakota, United States Sioux Falls Ford Lincoln Full time
Join Our Growing Team

Sioux Falls Ford Lincoln is on the lookout for motivated individuals to become part of our Business Development Center. As a Customer Engagement Specialist, you will play a vital role in enhancing our automotive sales and service operations.

Position Overview:

  • Manage incoming online inquiries through various communication channels
  • Establish connections with potential customers
  • Collaborate with Sales Managers, Sales Representatives, and Service Managers
  • Commit to a full-time schedule with rotating weekend shifts

Key Responsibilities:

  • Responding to inquiries related to sales and service
  • Utilizing software tools to engage with clients
  • Conducting daily follow-ups with clients
  • Scheduling appointments effectively
  • Upholding dealership values in all interactions

Required Qualifications:

  • Strong customer service abilities
  • Experience in a call center environment is advantageous
  • Proficient in computer and telephone communication
  • Capable of multitasking and thriving in a team setting
  • Bilingual candidates are encouraged to apply
  • High School diploma or equivalent