Customer Service Representative

5 days ago


Santa Fe Springs, California, United States Leapros Full time

Leapros Workforce Solutions


We are seeking a dedicated and knowledgeable Customer Service Specialist to join our team in the Santa Fe Springs/La Mirada area. This full-time position was created to cover a three-month leave of absence and is 100% onsite.



Job Description

The ideal candidate will have a proven track record of providing exceptional customer service to diverse clients, with a strong ability to quickly assess customer needs and provide tailored solutions. Key responsibilities include building strong relationships with customers through active listening and effective communication, utilizing problem-solving skills to identify customer needs, and drafting professional emails in response to customer requests.



Responsibilities

  • Develop and maintain strong relationships with customers through prompt and effective communication
  • Utilize problem-solving skills to identify customer needs and provide suitable solutions
  • Monitor incoming calls from customers, respond promptly, transfer calls as required, and follow up on callbacks
  • Draft professional emails in response to customer requests within agreed timeframes
  • Conduct outbound calls to follow up on customer queries or complaints


Requirements

  • At least 3 years of customer service experience in an office environment, preferably in manufacturing
  • Proficiency with Microsoft Office and sales CRM systems is preferred
  • Excellent listening and verbal communication skills
  • Good written communication skills
  • Ability to handle fast-paced environments


Compensation and Benefits

A reasonable estimate of the available annual pay scale for this position is: $46,912 - $49,856 per year. The actual compensation offered may vary depending on qualifications and other factors essential to the performance of duties and is determined by the hiring authority.



At Leapros, we are committed to conducting business in a non-discriminatory manner and operating in strict compliance with applicable federal and state laws pertaining to Equal Employment Opportunity. This commitment enhances our ability to conduct business with the highest level of integrity.




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