Customer Service Representative

2 weeks ago

Santa Fe Springs, California, United States A.P. Møller - Maersk AS Full time

About Us:

At A.P. Møller - Maersk A/S, we pride ourselves on a culture of honesty and integrity, fostering trust with our customers and employees alike.

Our focus on our people sets us apart, and our customers return to work with us due to this unique approach.

We handle end-to-end warehousing and distribution logistics needs through our strategic network of storage facilities.

Our facilities can receive, store, process, and dispatch cargo, allowing us to build flexibility and resilience into the supply chain process.

Our integrated solutions enable us to prepare for supply chain risks, planning distribution to achieve lead time and goals despite unexpected conditions.

We offer process excellence, saving time and money through our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes.

Summary:

The Warehouse Customer Service Representative will work with the general Distribution Center team to provide support by performing tasks according to well-established company procedures.

They will perform cross-functional duties within the Distribution Center to support the workflow and operational processes.

Essential Duties and Responsibilities:

  • Assist the department and perform position-related duties as specified by management.
  • Allocate orders based on customer requirements.
  • Record and communicate potential order concerns to customer(s).
  • Communicate with Inventory Control department regarding inventory availability.
  • Partner with Processing Department on order management.
  • Print corresponding documents for routing purposes.
  • Print labels and corresponding documents.
  • Sort, sort, and separate warehouse labels.
  • Record and update production documents.
  • Submit and follow-up on purchase order for routing based on store requirements.
  • Update and maintain warehouse management system (WMS).
  • Communicate with Shipping Department and carriers to maintain pickup schedule.
  • File and Scan documents into the system/customer.

Skills and Experience:

Minimum of 1 year in a customer-facing service-oriented position.

Ability to solve problems efficiently and effectively.

Willing and able to work with individuals at all levels of the company.

Superior communication skills.

Understands the critical nature of customer needs and the importance of response time.

High level of urgency.

Intermediate skill level in MS Office products including MS Word, MS Excel, and MS Outlook.

Industry-related experience preferred but not required.

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more

Pay Range:

$20-23 an hour

The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

A.P. Møller - Maersk A/S is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

We are an equal opportunities employer and welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

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