Customer Service Representative

3 weeks ago


Santa Fe Springs, California, United States Maersk Company Limited Full time

About Us:
Maersk Warehousing and Distribution USA LLC is a company that values honesty and integrity, promoting a culture that builds trust with customers and employees alike. Our focus on our people sets us apart and keeps our customers coming back to work with us.

We handle end-to-end warehousing and distribution logistics needs, utilizing our strategic network of storage facilities. Our facilities can receive, store, process, and dispatch cargo, providing flexibility and resilience in the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, enabling us to plan distribution to achieve lead time and goals despite unexpected conditions.

Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes mean we can be counted on for process excellence that saves time and money.

Summary:

The Customer Service Representative is responsible for ensuring accurate and timely movement of freight to specific destinations within the customer's level of service standards. This involves processing and organizing all documentation needed to initiate and complete the movement of freight.

Key Responsibilities:
1. Verify all delivery orders and bills of lading have been received and are correct.
2. Check that data is correct in the system and input any missing data.
3. Ensure that the WMS system is updated and accurate.
4. Ensure that all documentation is processed in a timely manner.
5. Record all customs clearance received from the broker daily.
6. Maintain data integrity so that distribution can be received with no exceptions.
7. Process paperwork out to operations at a container level.
8. Make sure all diversion is accounted for and noted on consoles properly.
9. Communicate on a daily basis with the customer, broker, and other departments, including managers and/or supervisors when issues arise.
10. Monitor and report any level of service failures to the Customer Service Manager.
11. Handle all requests from the customer in a timely manner.
12. Assist other CSR staff as needed and when time permits.
13. Cross-train in other areas of the team.
14. Customer claim processing, reporting, and procedure compliance facilitation. Partner with the Facility Manager to determine the best process for resolving claims. This may include implementing new procedures that will serve as a 'check and balance' to eliminate further claims.
15. Support the company's commitment to quality, which includes customer-specific Quality programs, training requirements, and work instructions.
16. Special projects as assigned.
17. Perform job-related duties as specified by management.
Company Benefits:

  • Medical
  • Dental
  • Vision
  • 401k + Company Match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible Work Schedules (when possible)
  • And more
Pay Range: $22.00

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

  • Santa Fe Springs, California, United States WESCO International Full time

    Job Title: Representative - Customer ServiceWe are seeking a highly skilled and customer-focused Representative - Customer Service to join our team at Wesco International, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and...


  • Santa Fe Springs, California, United States Wesco Full time

    As a Customer Service Representative at Wesco, you will be the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.You will analyze customer needs and provide solutions or referrals to other departments as necessary.Responsibilities include:Supporting customers through various channels,...


  • Santa Fe Springs, California, United States Gelson's Markets Full time

    About Gelson's MarketsWelcome to Gelson's, a leading grocery store chain in Southern California. For over 70 years, we've been dedicated to providing our customers with an exceptional shopping experience. Our commitment to quality, selection, and service sets us apart from the rest.Our Commitment to QualityWe strive to exceed our customers' expectations by...


  • Santa Fe Springs, California, United States XPO Logistics Full time

    XPO Logistics Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at XPO Logistics.Key Responsibilities:Provide exceptional customer service via phone and emailResolve customer complaints in a professional and calm mannerDiagnose and resolve issues related to delivery routesMonitor and verify delivery progressProcess...


  • Santa Fe Springs, California, United States Maersk Company Limited Full time

    About UsMaersk Warehousing and Distribution USA LLC is a leading provider of end-to-end warehousing and distribution logistics solutions. Our company values honesty, integrity, and trust, which enables us to build strong relationships with our customers and employees. We strive to create a family-like environment where our employees can thrive and grow.Job...


  • Santa Fe Springs, California, United States Maersk Company Limited Full time

    About Us:At Maersk Warehousing and Distribution USA LLC, we foster a culture of honesty and integrity, built on trust with our customers and employees alike.We prioritize our people, setting us apart and driving customer loyalty. Our strategic network of storage facilities enables end-to-end warehousing and distribution logistics needs.Our facilities...


  • Santa Fe Springs, California, United States Kelly Full time

    Job DescriptionThe company is seeking a Customer Service Representative to work on a temporary project. The project involves contacting customers to inform them that their trash containers were overfilled and they will be charged an additional fee on their next invoice.The ideal candidate will be quick to learn, computer literate, and detail-oriented. They...


  • Santa Fe Springs, California, United States A.P. Møller - Maersk AS Full time

    About Us:At A.P. Møller - Maersk A/S, we pride ourselves on a culture of honesty and integrity, fostering trust with our customers and employees alike.Our focus on our people sets us apart, and our customers return to work with us due to this unique approach.We handle end-to-end warehousing and distribution logistics needs through our strategic network of...


  • Santa Fe Springs, California, United States A.P. Mller - Maersk AS Full time

    About Us: We are a company that values honesty and integrity, and we strive to build trust with our customers and employees. Our focus on our people is what sets us apart and keeps our customers coming back to work with us. If you are seeking to be a part of a family, this is the place for you. We handle end-to-end warehousing and distribution logistics...


  • Santa Fe Springs, California, United States Gelson's Markets Full time

    About Gelson's MarketsWe are a leading grocery store chain in Southern California, committed to providing exceptional service and high-quality products to our customers.Job SummaryWe are seeking a Seasonal Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing excellent service to our...


  • Santa Fe Springs, California, United States Wesco Full time

    Customer Service Representative Role at WescoAs a Customer Service Representative at Wesco, you will be responsible for responding to customer inquiries by telephone, email, and/or walk-ins to provide inquiry or problem resolution. You will also resolve mostly routine and some non-routine, more complex problems and communicate solution or requested...


  • Santa Fe Springs, California, United States Republic Services Full time

    Customer Experience at Republic Services **Key Responsibilities:** * Process and resolve customer requests that are moderately complex in nature in a timely and accurate manner * Provide a first tier of support and respond to forwarded customer service requests * Respond primarily to email requests * Handle inbound calls and initiate outbound calls to...


  • Santa Fe Springs, California, United States Leapros Full time

    About the RoleLeapros is seeking a dedicated Customer Service Specialist to join their team. The ideal candidate will have a proven track record of providing exceptional customer service and resolving issues efficiently.Key Responsibilities:Build strong relationships with customers through active listening and effective communication.Utilize problem-solving...


  • Santa Fe Springs, California, United States Wesco Full time

    Customer Service RepresentativeAt Wesco, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in achieving this goal.Key Responsibilities:Respond to customer inquiries via phone, email, and in-person to provide prompt and effective solutions.Analyze customer needs and refer complex...


  • Santa Fe Springs, California, United States Walmart Full time

    Job OverviewAs a Front End Service Associate at Walmart, you will be focused on providing exceptional customer service and ensuring compliance with company policies. Your responsibilities will include greeting and thanking customers, processing returns and refunds, and handling financial transactions. You will also be expected to be knowledgeable about store...


  • Santa Fe Springs, California, United States AZ Sales Group Full time

    About AZ Sales GroupWe are a dynamic and entrepreneurial firm specializing in customer acquisition and field sales strategies. Our mission is to bring efficiency and convenience to consumers on behalf of our clients.Job DescriptionWe are seeking a highly motivated and charismatic Entry Level Customer Service Representative to join our talented and...


  • Santa Fe Springs, California, United States AZ Sales Group Full time

    Job OverviewWe are a dynamic and entrepreneurial firm specializing in customer acquisition and field sales strategies. Our mission is to bring efficiency and convenience to the consumer on behalf of the brand. We are seeking a highly motivated and charismatic Entry Level Customer Service Representative to join our team.This role will involve driving new...


  • Santa Fe Springs, California, United States UniFirst Full time

    Job Summary:UniFirst is seeking a motivated and customer-focused Route Trainee to join our team. As a Route Trainee, you will support the Service Department by assisting Route Service Representatives with loading and unloading trucks, delivering and picking up customer products, maintaining vehicle safety, and covering assigned routes when needed.Key...


  • Santa Fe Springs, California, United States Leapros Full time

    Leapros Workforce SolutionsWe are seeking a dedicated and knowledgeable Customer Service Specialist to join our team in the Santa Fe Springs/La Mirada area. This full-time position was created to cover a three-month leave of absence and is 100% onsite.Job DescriptionThe ideal candidate will have a proven track record of providing exceptional customer service...


  • Santa Fe Springs, California, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier and Front End Services Representative to join our team at Walmart. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer...