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Customer Service Representative

4 weeks ago

Santa Fe Springs, California, United States Leapros Full time
About the Role

Leapros is seeking a dedicated Customer Service Specialist to join their team. The ideal candidate will have a proven track record of providing exceptional customer service and resolving issues efficiently.

Key Responsibilities:

  • Build strong relationships with customers through active listening and effective communication.
  • Utilize problem-solving skills to identify customer needs and provide tailored solutions.
  • Monitor incoming calls from customers, respond promptly, and transfer calls as required.
  • Handle difficult customer situations with professionalism and composure while maintaining a positive attitude.
  • Draft professional emails in response to customer requests within agreed timeframes.
  • Conduct outbound calls to follow up on customer queries or complaints.

Requirements:

  • 3+ years of customer service experience in an office environment, preferably in manufacturing.
  • Proficiency with Microsoft Office and a sales CRM is preferred.
  • Excellent listening and verbal communication skills.
  • Good written communication skills.
  • Ability to handle fast-paced environments.

Pay Transparency:

A reasonable estimate of the available hourly pay scale for this position is: $23-24 per hour. The actual compensation offered may vary depending on qualifications and other factors essential to the performance of duties and is determined by the hiring authority.

At Leapros, we are committed to our core values and guiding ethical principles, to conducting business in a non-discriminatory manner, and to operating in strict compliance with applicable federal and state laws pertaining to Equal Employment Opportunity.