IT Support Specialist
1 week ago
At the heart of Amazon's business, Operations Technology Solutions (OTS) plays a vital role in delivering exceptional service and speed. Our team is dedicated to providing nonstop global IT support to Amazon Operations, ensuring seamless operations across the globe.
About The RoleAs an IT Support Associate II, you will be part of a dynamic team that resolves technical problems within Amazon Operations facilities. You will use your skills to support the operations team, troubleshoot technical issues, and develop solutions to complex problems.
Key Responsibilities- Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
- Handle support requests and procedures across the network.
- Assist in training new hires.
- Continuously learn new technologies.
- Support customers from multiple buildings in the area, as well as remote customers.
- Maintain a high level of customer service in a dynamic environment.
Amazon offers a competitive compensation package, including comprehensive healthcare benefits, a matching 401(k) program, and up to 20 weeks of paid parental leave. We value diversity and inclusion, and we are committed to creating a workplace where everyone can thrive.
Basic Qualifications- 1+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
- Experience in a dynamic environment with a high degree of customer service.
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