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Customer Service Representative
2 months ago
This role offers a $500 sign-on bonus within your first month of employment and a $1,000 bonus after completing 6 months.
This is an hourly position, which ranges from $16.70-$19.50. Pay is based on relevant experience and geographical location (cost of living).
FULLY REMOTE: Must be located in the Mountain Standard Time Zone.
Key Responsibilities- Resolves customer and agent inquiries, solves problems related to policies.
- Consults effectively throughout the insurance life cycle relating to coverage, renewals, cancellations, pricing and other general service related requests.
- Utilizes multiple system platforms to conduct research, identify processes and review prior transactions to make sound decisions and recommendations to customers.
- Maintains accurate system documentation of customer interactions or transactions, details of inquiries, complaints, or comments, as well as action taken.
- Acts as an advocate of the business to identify new coverage opportunities, retain customers and recommend Farmers Insurance to others.
- Identifies trends in service and escalates concerns to leadership.
- Refers unresolved customer issues to appropriate department for further investigation and handling.
- Partners with various departments including Policy Support, Claims and Underwriting in responding to or assisting to resolve customer concerns.
- May work with external vendors to further solve for or respond to customer needs.
- Builds knowledge and industry acumen through self-directed learning to contribute updated content to Knowledge Management system for department use.
- Stays current with underwriting and policy guidelines, and other updates including Department of Insurance requirement changes.
- May provide peer support.
- High school diploma or equivalent required.
- Associates degree or progress towards the completion of Bachelor's degree preferred.
- One or more years general working experience preferred providing consultative service support within a high volume, complex environment.
Fully remote position, must be located in the Mountain Standard Time Zone.
