Guest Services Representative
1 week ago
Hotel Front Desk Agent / Receptionist
Company: Briad Hotels | The Briad Group®
Location: Wood Ridge, NJ
Our Commitment: At Briad Hotels, our team members play a crucial role in embodying our brand at every interaction. As a Front Desk / Reception Agent, you will be the face of our hotel, reflecting our core values through your service.
Key Responsibilities:
- Provide exceptional service in a dynamic environment with frequent guest engagement.
- Exhibit a genuine commitment to fulfilling guest needs and expectations.
- Be available for various shifts, including mornings, evenings, and weekends.
Benefits Offered:
- Career Advancement: We prioritize internal promotions.
- Comprehensive Medical Benefits (for Full-Time Associates)
- 401(k) Retirement Plan
- Paid Time Off
- Tuition Reimbursement Opportunities
- Flexible Work Schedules
- Teammate Assistance Fund
- Job Stability
- Competitive Salary
- Vibrant and Engaging Work Environment
Candidate Qualifications:
- Prior customer service experience is essential, ideally within the hospitality sector.
- Flexibility to work AM/PM shifts, including weekends and holidays.
- A high school diploma or equivalent is required.
- Accounting experience is a plus but not mandatory.
- Strong attention to detail and ability to manage information accurately.
- Physical capability to lift, pull, and push moderate weights (minimum of 20 lbs); occasional lifting of luggage up to 50 lbs may be required.
- Effective and courteous communication skills, both in person and over the phone.
- Proficiency in the English language is necessary for speaking, reading, and writing.
- Familiarity with general office equipment and the ability to operate specific hotel systems and software.
About Us: The Briad Group is rapidly expanding to meet diverse hospitality needs. Our extensive portfolio includes franchise locations, renowned hotel brands, unique rooftop lounges, and lifestyle shopping centers.
Our Mission: To foster positive, lifelong emotional connections with our teammates and guests.
Our Success Formula: We believe in building strong leadership teams and take pride in training, developing, and promoting the most talented individuals in the hospitality industry.
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