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Hotel Front Desk Agent / Receptionist
Company: Briad Hotels | The Briad Group®
Location: Wood Ridge, NJ
Role Summary: The Front Desk Agent plays a pivotal role in delivering the brand's essence at every interaction. This position embodies the core values of our establishment, ensuring a memorable experience for every guest.
Key Responsibilities:
- Provide exceptional service in a dynamic environment with frequent guest engagement.
- Exhibit a genuine commitment to fulfilling the needs of guests.
- Adapt to various shifts, including mornings, evenings, and weekends.
Benefits Offered:
- Career Advancement: Opportunities for internal promotions.
- Comprehensive Medical Coverage (for Full-Time Associates).
- 401(k) Retirement Plan.
- Paid Time Off.
- Tuition Reimbursement Program.
- Flexible Work Schedules.
- Teammate Assistance Fund.
- Job Stability.
- Competitive Salary.
- Vibrant and Energetic Work Environment.
Candidate Qualifications:
- Prior customer service experience is essential, ideally within the hospitality sector.
- Flexibility in scheduling for both AM and PM shifts, including weekends and holidays.
- A high school diploma or equivalent is required.
- Accounting knowledge is advantageous but not mandatory.
- Attention to detail and the ability to analyze information effectively.
- Physical capability to lift and manage moderate weights (minimum of 20 lbs), with occasional lifting of luggage up to 50 lbs.
- Effective and courteous communication skills, both in person and over the phone.
- Strong command of the English language, encompassing speaking, reading, and writing.
- Familiarity with general office equipment and the ability to operate Briad systems and software.
About Briad Group: We are rapidly expanding to meet diverse hospitality needs, with a portfolio that includes franchise locations, renowned hotel brands, unique rooftop lounges, and lifestyle shopping centers.
Our Mission: To foster positive, lifelong emotional connections with our teammates and guests.
Our Success Formula: We prioritize building strong leadership teams and take pride in training, developing, and promoting talented individuals within the hospitality industry.
