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Guest Services Coordinator

2 months ago

Park Ridge, Illinois, United States Fitness Formula Clubs Full time
Benefits:
  • Dental coverage
  • Employee discounts
  • Training and development opportunities
  • Vision coverage
  • Wellness resources
  • Retirement plan (401(k))
  • 401(k) matching
  • Health coverage
We are seeking to employ a Front Desk Attendant/Opener who is sociable, dependable, and eager to learn. At Fitness Formula Clubs, exceptional customer service is essential. You will ensure a welcoming, tidy, and secure atmosphere for all guests while embodying FFC's core principles.

Location: FFC Park Ridge
Required Shifts: Wednesday: 4:30 AM - 1:00 PM
Sunday: 6:00 AM - 1:00 PM

Key Responsibilities:
  • Welcome members by name and create a positive first impression of the facility
  • Check-in members and guests upon arrival
  • Serve as a liaison between current and prospective members and the Membership Department
  • Answer incoming calls in a professional manner
  • Address all member inquiries, concerns, and complaints; assist the Membership Experience Manager as required
  • Execute opening and closing procedures for the front desk
  • Process payments as necessary and ensure the cash drawer is balanced at the beginning and end of each shift
  • Attend all mandatory department and club staff meetings
  • Maintain a clean, safe, and healthy environment for members, guests, and colleagues
What We Provide:
  • Insurance - Medical (for Full-time employees only), Dental and Vision coverage through UnitedHealthcare
  • Company-paid Life Insurance (for Full-time employees only)
  • 401K with company matching
  • Professional Development Reimbursement - FFC will match 50% of the cost for an educational activity up to a maximum reimbursement of $200 during the calendar year. We encourage our staff to diversify their educational development. This benefit is available after 90 days of employment (for Full-time employees only)
  • We offer fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)
Additional Benefits of Working at FFC:
  • Complimentary Club Membership to access any of our FFC locations
  • Open Door Policy - Management and corporate team maintain an open door policy
  • Diverse and Inclusive Culture - Our team comprises individuals from various backgrounds who contribute their thoughts, ideas, and perspectives to create a welcoming environment
  • 25% discounts on Spa, Retail, and Fitness classes for all employees
  • Employee appreciation initiatives
  • Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines), and more
Our Commitment to Hospitality: FFC provides a comprehensive training program that is mandatory for all employees. This training includes several hospitality courses to be completed within your first 90 days. Your manager will discuss your role-specific training and schedule upon hiring.

Our Purpose:

"To enhance the lives of our members and guests by improving their overall health and well-being." Our members, guests, and staff reflect the diversity of the city we call home. We are committed to fostering a respectful and inclusive community.

Compensation: $16.20 per hour

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.