Customer Account Portfolio Specialist
2 days ago
Company Overview
Aaron's is a leading provider of lease-purchase solutions to consumers. As a Customer Account Advisor, you will play a crucial role in driving payment collections and lease agreement renewals, ensuring customers are 100% satisfied with their product.
Salary: $45,000 - $60,000 per year
Job Description
You will build relationships with our customers over the phone and face-to-face, serving as a coach to help them achieve their goals. Your responsibilities will include:
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Required Skills and Qualifications
To succeed in this role, you will need:
- Two years of retail/customer service experience preferred
- Proper telephone etiquette
- Proficient computer skills
Benefits
Aaron's offers a competitive salary, opportunities for career advancement, and a dynamic work environment. You will also be eligible for incentive pay based on performance.
Others
This position requires United States citizenship, at least 21 years old, and a valid state Driver's License. You must comply with the Company's Driver Qualification Policy. Ability to lift up to 300 lbs. with the assistance of a dolly.
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