Customer Account Portfolio Specialist

2 days ago


San Antonio, Texas, United States Aarons Full time

Company Overview

Aaron's is a leading provider of lease-purchase solutions to consumers. As a Customer Account Advisor, you will play a crucial role in driving payment collections and lease agreement renewals, ensuring customers are 100% satisfied with their product.

Salary: $45,000 - $60,000 per year

Job Description

You will build relationships with our customers over the phone and face-to-face, serving as a coach to help them achieve their goals. Your responsibilities will include:

  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Required Skills and Qualifications

To succeed in this role, you will need:

  • Two years of retail/customer service experience preferred
  • Proper telephone etiquette
  • Proficient computer skills

Benefits

Aaron's offers a competitive salary, opportunities for career advancement, and a dynamic work environment. You will also be eligible for incentive pay based on performance.

Others

This position requires United States citizenship, at least 21 years old, and a valid state Driver's License. You must comply with the Company's Driver Qualification Policy. Ability to lift up to 300 lbs. with the assistance of a dolly.



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