Climate Solutions Account Manager
6 days ago
We create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. Our team is driven by a shared passion to make a positive impact and we're committed to putting the planet first.
What You'll Do- You'll be responsible for delivering exceptional customer service experience and sales solutions to our clients while meeting financial and business goals.
- You'll provide customer support and ensure customer satisfaction goals are achieved, overseeing contract renewal, expansion, and improving customer satisfaction.
- You'll identify opportunities for growth and sales in assigned customer portfolios and work with cross-functional teams to develop innovative solutions that drive profitability and value.
- Drive the account management process for assigned portfolios, including developing customer account profiles and strategies, as well as scheduling regular customer visits.
- Respond promptly to customer inquiries and concerns, providing timely resolutions and ensuring customer satisfaction.
- Collaborate with the estimating team to develop proposals and deliver them to customers in a timely manner, driving T&M (time and material) and Quoted Job pull-through opportunities.
- Support Account Management Teams in producing estimates and proposals for tech leads and quoted jobs, following up on T&M calls to gauge interest in account manager coverage.
- An Associate's degree or equivalent experience is preferred, along with a proven track record of delivering exceptional customer service and sales results.
- Effective communication skills, both written and verbal, are essential, as well as the ability to multi-task in high-stress situations.
- Proficiency with computer software and office equipment is required, along with a strong understanding of customer service principles and practices.
- Total compensation includes a base pay range of $60,000 - $85,000 per year, plus an incentive plan.
- A competitive benefits package, including health insurance, holistic wellness programs, fertility coverage, adoption/surrogacy assistance, 401K match, paid time off, and educational/training opportunities.
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