Front Office Representative
2 weeks ago
The Front Office Agent will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:
- Greet and register guests, ensuring a warm and welcoming experience.
- Verify guest information and process payments accurately.
- Manage room assignments and ensure guest rooms are clean and ready for occupancy.
- Respond to guest inquiries and resolve any issues in a timely and professional manner.
- Collaborate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained.
- Process guest requests and provide exceptional customer service.
- Maintain accurate records and reports, including guest information and room assignments.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferred.
- Strong communication and organizational skills.
- Ability to work in a fast-paced environment and multitask.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to lift up to 10 pounds and stand for long periods of time.
Working Conditions:
- Work in a fast-paced hotel environment with frequent guest interactions.
- Stand for long periods of time and lift up to 10 pounds.
- Work a variety of shifts, including evenings, weekends, and holidays.
Language Skills:
- English language proficiency required.
- Ability to communicate effectively with guests and colleagues.
Math Skills:
- Basic math skills required for handling cash and credit transactions.
- Ability to calculate discounts, interest, and other mathematical concepts.
Relationships to Data, People, and Things:
- Compiling: Gather, collate, or classify information about data, people, or things.
- Speaking-Signaling: Talk with and/or signal people to convey or exchange information.
- Operating-Controlling: Start, stop, control, and adjust the progress of machines or equipment.
Specific Vocational Preparation:
- Proficiency in Microsoft Office Professional required.
- Ability to format and create professional documents.
- Strong organizational skills and ability to prioritize duties.
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