Senior Systems Engineer
4 days ago
UMass Amherst is a leading public research university offering a wide range of undergraduate, graduate, and professional degrees.
The university is situated on 1,450 acres in the scenic Pioneer Valley of Western Massachusetts, providing a rich cultural environment in a picturesque setting close to urban centers.
UMass Amherst is part of the Five Colleges, which includes Amherst College, Hampshire College, Mount Holyoke College, and Smith College, adding to the region's intellectual energy.
Job SummaryThe Senior Systems Engineer designs, implements, and improves procedures and resource allocations to ensure technology support and services to the Administration and Finance Division.
The Lead IT Systems Specialist also researches and recommends new technologies, helps plan the future directions of Administration & Finance Information Technology (AFIT), and leads implementation projects through leadership, training, and mentoring.
Key Responsibilities- Serves as primary technical designer, implementer, and administrator for the systems used and supported by Administration and Finance.
- Mentors, coaches, and trains IT system engineers and administrators on developing, designing, deploying, and supporting enterprise-class Windows and Linux configuration management and system deployment.
- Develops and implements security policies and procedures to provide security, confidentiality, and audibility of administrative information resources.
- Designs and implements hardware and software configurations to support these policies.
- Facilitates meetings to enhance communications on IT-related subjects across campus.
- Works on multiple projects as a project leader to research, propose, and implement strategies in the migration and consolidation of complex distributed systems to a more centralized enterprise model.
- Analyzes, monitors, and keeps systems current with changing technologies.
- Designs, analyzes, and configures Windows and Linux servers in a heterogeneous environment to install, upgrade, monitor, maintain, troubleshoot, patch, compile, secure, and repair the system.
- Provides enterprise-class Windows and Linux hosts in both physical and virtual environments.
- Installs new software, troubleshoots, grants permissions to users, groups, applications, and trains administrators.
- Monitors system performance and tunes system resources to maintain efficient and equitable use of managed resources.
- Performs system upgrades, makes recommendations on server configurations, and designs and implements changes in multiple environments from test or development to production.
- Responds to escalated alerts and customer-reported issues.
- Develops tools for automation of tasks and integration of other IT services.
- Actively participates in the planning of both short- and long-term goals and directions for AFIT.
- Researches, recommends, and implements industry best practices.
- Performs related duties as assigned or required to meet department, executive area/division, and university goals and objectives.
- Provides consulting to AFIT and other campus staff on matters related to system provisioning and centralized maintenance and monitoring, as well as other IT technologies.
High School Diploma (or equivalent) and more than 10 years' experience with Windows and Linux systems administration in a large complex environment.
An Associate's Degree may be substituted for 2 years of the required experience.
A Bachelor's Degree may be substituted for 4 years of the required experience.
Experience providing support for Windows or Macintosh desktops, including software image creation and deployment experience.
Cross-platform Systems Administration experience, including experience with UNIX/Linux and Windows.
Experience with programming and/or scripting languages such as PowerShell, Perl, Bash is required.
Must have extensive knowledge of the system internals for at least one multi-user computer system.
Knowledge and experience working with virtualization environments and tools such as VMWare or Vagrant.
Knowledge of system and network security, including virus and spam management, intrusion detection, firewalls, various authentication schemes (LDAP, Kerberos, Shibboleth), VPN (Virtual Private Network), and disaster management.
Experience with system monitoring solutions such as Nagios and Solarwinds.
Demonstrated abilities to work effectively, in a highly organized manner.
Must be flexible to changing needs and priorities and able to work accurately and productively in an environment that can involve many interruptions and changing priorities.
Demonstrated experiences as a technical team lead or project manager, and a proven history of implementing cross-departmental initiatives.
Excellent analytical and organizational skills to plan, recommend, implement, and monitor effective and efficient processes and to identify problems and implement solutions.
Excellent interpersonal and communication skills.
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