Front Office Supervisor
2 weeks ago
Omni Hotels & Resorts is seeking a highly skilled and experienced Front Office Supervisor to join our team at the beautiful Barton Creek Resort & Spa in Austin, Texas.
The successful candidate will be responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and leading a team of front office staff.
Key Responsibilities:
- Manage the front desk operations, including check-in, check-out, and guest services
- Lead and motivate a team of front office staff to achieve high levels of customer satisfaction and productivity
- Develop and implement strategies to improve front office efficiency and effectiveness
- Provide exceptional customer service, resolving guest complaints and concerns in a professional and courteous manner
- Collaborate with other departments, including housekeeping, food and beverage, and recreation, to ensure seamless guest experiences
Requirements:
- Previous experience in a front office or customer service role, preferably in a hotel or resort setting
- Excellent communication and leadership skills, with the ability to motivate and inspire a team
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
- Knowledge of hotel operations, including front desk, housekeeping, and food and beverage
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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