Front Office Supervisor

2 weeks ago


Austin, Texas, United States Omni Hotels Full time
Job Title: Front Office Supervisor

Omni Hotels & Resorts is seeking a highly skilled and experienced Front Office Supervisor to join our team at the beautiful Barton Creek Resort & Spa in Austin, Texas.

The successful candidate will be responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and leading a team of front office staff.

Key Responsibilities:

  • Manage the front desk operations, including check-in, check-out, and guest services
  • Lead and motivate a team of front office staff to achieve high levels of customer satisfaction and productivity
  • Develop and implement strategies to improve front office efficiency and effectiveness
  • Provide exceptional customer service, resolving guest complaints and concerns in a professional and courteous manner
  • Collaborate with other departments, including housekeeping, food and beverage, and recreation, to ensure seamless guest experiences

Requirements:

  • Previous experience in a front office or customer service role, preferably in a hotel or resort setting
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
  • Knowledge of hotel operations, including front desk, housekeeping, and food and beverage

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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