Front Desk Representative

4 days ago


Addison, Texas, United States Hyatt House Addison Full time
Job Title: Front Desk Representative

Hyatt House Addison is seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Responsibilities:
  • Provide warm and welcoming service to all guests, ensuring a positive first impression.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
  • Stay up-to-date on hotel policies, procedures, and promotions to provide accurate information to guests.
  • Maintain a clean and organized work area, adhering to hotel standards.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Excellent communication and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading hospitality brand.


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