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Front Desk Manager

2 months ago

Addison, Texas, United States Crunch Fitness Full time
Front Desk Supervisor Job Description

The Front Desk Supervisor plays a vital role in delivering an exceptional member experience at Crunch Fitness. This position is responsible for overseeing the front desk operations, managing staff, and ensuring that all members receive top-notch customer service.

Key Responsibilities:
  • Front Desk Operations: Manage the front desk, including staffing, training, and performance management of front desk employees.
  • Customer Service: Provide exceptional customer service to members, responding to their needs and resolving any issues in a timely and professional manner.
  • Staff Management: Recruit, hire, and train high-caliber staff to ensure excellent customer service and a positive member experience.
  • Club Operations: Assist in the management of club operations, including cleanliness, maintenance, safety, and security.
  • Sales and Revenue Management: Support company programs and promotions to drive new sales leads and achieve revenue goals.
Requirements:
  • Experience: Fitness management experience preferred.
  • Certifications: Current Cardiopulmonary Resuscitation (CPR) certification required.
Accountabilities:
  • Financial Management: Oversee expense goals by managing payroll and general and administrative expenses.
  • Club Standards: Ensure that the club meets Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
  • Competitor Knowledge: Stay current in knowledge of key competitors.
Measurement Standards:
  • Financial Performance: Successful management of all financial budgetary goals.
  • Member Satisfaction: Net Promoter Scores and Social Media Feedback Scores.
  • Membership Retention: Membership retention.

Crunch Fitness is a dynamic and fast-paced environment that values innovation, teamwork, and customer satisfaction. If you are a motivated and customer-focused individual who is passionate about health and fitness, we encourage you to apply for this exciting opportunity.