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Senior Client Relationship Manager

2 months ago

Mesa, Arizona, United States Amphenol Borisch Technologies Full time
Position Overview

The Senior Client Relationship Manager acts as the key point of contact between the organization and its clients, ensuring the seamless provision of products and services. This role involves leading a multidisciplinary team that encompasses sales, engineering, procurement, and operations to deliver outstanding customer service and meet program objectives regarding delivery, cost, and quality.

Key Responsibilities

· Oversees client programs from order placement to final delivery.

· Coordinates both internal and external resources to guarantee effective execution and timely project delivery.

· Develops and nurtures strong client relationships, serving as the main contact for inquiries, issue resolution, and information dissemination.

· Collaborates with Engineering and Operations Teams to ensure products meet client specifications.

· Works alongside Operations and Planning Teams to verify accurate delivery timelines.

· Regularly updates clients on program status, delivery schedules, and performance metrics.

· Assists in resolving pricing and delivery challenges to enhance client satisfaction.

· Maintains an Issues Register for each program to ensure prompt resolution of outstanding actions.

· Conducts risk assessments and escalates issues to management as necessary.

· Ensures adherence to internal standards, processes, and protocols.

· Verifies that the organization possesses the necessary legal documentation for all contractual commitments.

· Ensures compliance with ITAR regulations for all technical communications and shipments to clients.

· Performs additional duties as assigned by management.

Qualifications

· Bachelor's Degree is strongly preferred.

· Minimum of 3 years of experience in Customer Service within a professional environment or equivalent military experience.

· Strong understanding of client quality, commercial, and technical requirements.

· Exceptional problem-solving abilities.

· Excellent customer service and communication skills.

· Proficient in Microsoft Office Suite.

Preferred Qualifications

· Documented technical expertise.

· Experience in interpreting drawings, designs, and specifications.

· Background in Program Management within the Aerospace sector.

About Amphenol Borisch Technologies

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is a leader in delivering high-reliability electronic systems for Aerospace and Defense sectors globally. ABT is dedicated to enhancing its industry presence by offering superior quality and service along with advanced manufacturing capabilities. The company is committed to providing a comprehensive benefits package for its full-time employees, including medical, dental, and retirement plans, among others.

Equal Employment Opportunity
Amphenol Borisch Technologies is an Affirmative Action/Equal Employment Opportunity employer. We consider applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with a disability.