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Relationship Banker

1 month ago

Mesa, Arizona, United States National Bank of Arizona Full time

At National Bank of Arizona, we're a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and ongoing employee development. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive.

National Bank of Arizona was founded on the premise of building local relationships. We pride ourselves on providing our clients, shareholders, and each other with the best possible tools, resources, and opportunities.

We're looking for an experienced Branch Relationship Banker to join our Gilbert & Southern/Mesa branch. If you're passionate about being part of a community, being a team player, and helping others reach their financial goals, then we're interested in speaking with you.

Key Responsibilities:

  • Perform full-service banking services to new and existing customers within the branch, with a primary focus on sales and service.
  • Resolve client concerns through direct personal action or by referring clients to an alternative bank department resource.
  • Responsible for making appropriate referrals for other bank products and services, including commercial lending products.
  • Follow up with clients as needed.
  • May be responsible for performing cash transactions, opening or updating accounts, originating and closing consumer or small business loans.
  • Responsible for resolving customer service issues.
  • Establishes, expands, and maintains a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
  • May be responsible for processing cash transactions and other customer service duties within the branch.

Requirements:

  • High School diploma or equivalent and 1+ years' experience in sales, teller, new accounts, or loan processing, or other directly related experience.
  • Previous experience in a financial sales representative-oriented role preferred.
  • Working knowledge of mathematical calculations and standard banking products, services, and transactions.
  • Solid knowledge of all retail products and services. Basic knowledge of consumer lending applications.
  • Proven customer service, interpersonal, and communication skills, both verbal and written.
  • Effective selling, cross-selling, and referral skills.
  • Solid mathematical, problem-solving, and negotiation skills.
  • Solid interpersonal and relationship-building skills.
  • Strong attention to detail and time management.
  • Proficient in basic computer skills.
  • Bilingual proficiency in English and Spanish languages, preferred.

Benefits:

  • Medical, Dental, and Vision Insurance - START DAY ONE.
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
  • Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
  • Mental health benefits, including coaching and therapy sessions.
  • Tuition Reimbursement for qualifying employees.
  • Employee Ambassador preferred banking products.