Patient Service Coordinator
2 days ago
We're a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care services.
Our multispecialty and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through our operating companies.
We're innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job SummaryWe're seeking a skilled Patient Service Representative to join our team. As a key member of our healthcare team, you'll be responsible for providing exceptional patient care and administrative support.
Key Responsibilities- Greet patients and families, schedule appointments, and ensure timely follow-up actions.
- Answer phone calls promptly and direct calls to the appropriate individual, taking accurate messages and delivering them in a timely manner.
- Schedule future appointments, tests, and referrals as ordered by physicians.
- Maintain communication resources, including on-call schedules, MD phone numbers, and beeper numbers.
- Prepare charts for new patients, ensuring all required forms are placed appropriately.
- Request medical records and perform chart preparation to provide physicians with necessary information.
- Reconcile encounters daily according to policy and guidelines.
- Monitor supply inventory, complete requisitions for supplies, forms, equipment, or services.
- Perform various clerical duties, including faxing, photocopying, filing, and mailings.
- Obtain, verify, and update patient information, maintaining confidentiality according to policies.
- Accurately complete necessary forms for patients.
- High School Graduate or GED required; Associate Degree preferred.
- Heartsaver certification within 30 days of hire.
- Previous PSR experience and office experience preferred.
- Ability to communicate in English, both orally and in writing.
- Excellent interpersonal and customer service skills.
- Accurate computer data entry skills.
- Ability to organize and perform multiple tasks in a timely manner.
- Knowledge of medical office terminology preferred.
- Basic proficiency in computer use required.
Ability to commute to satellite offices as needed.
Pay Range $18/hour to $22/hour
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors, including years of experience and location of position.
About Our CommitmentTotal Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection.
VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.
Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants.
Our Company does not use chat rooms for job searches or communications.
Our Company will never request personal information via informal chat platforms or unsecure email.
Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview.
Be aware of potential scams while job seeking.
Interviews are conducted at select Our Company locations during regular business hours only.
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