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Client Service Representative

2 months ago

Rye Brook, New York, United States CBL Path, Inc Full time

Job Summary:

CBL Path, Inc. is seeking a highly skilled and detail-oriented Client Service Representative to join our team. As a key member of our laboratory operations team, you will be responsible for providing exceptional customer service to our clients, resolving product and service issues, and supporting our internal laboratory operations team.

Key Responsibilities:

  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies
  • Document and resolve all escalated client inquiries/problems in an efficient manner
  • Collect and enter patient intake information into the appropriate medical service software system
  • Anticipate and proactively respond to client needs prior to receiving a complaint
  • Ensure continuous communication with sales representatives to meet client needs
  • Proactively contact clients to notify and resolve issues with test reports
  • Develop ability to research each problem prior to calling client for resolution
  • Become familiar with the breakdown of specialties, product lines, specimen types, collection methods, test requests, and medical terminology

Requirements:

  • High School diploma
  • At least 2 years' experience with customer service/call center operations
  • Medical Terminology proficiency preferred
  • Excellent written and oral communications skills
  • Professional attitude and presentation

What We Offer:

  • Appreciation for your work
  • A feeling of satisfaction that you've helped people
  • Opportunity to grow within the organization
  • Free lab services for you and your eligible dependents
  • Work-life balance, including Paid Time Off and Paid Holidays
  • Competitive benefits including medical, dental, and vision insurance
  • Help saving for retirement, with a 401(k) that includes a generous company match

Confidentiality and Security:

As a Client Service Representative, you will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.