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Customer Relations Manager
2 months ago
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Manager. This key role plays a vital part in ensuring exceptional service, managing customer engagement, and driving our business forward.
The ideal candidate will have a passion for delivering top-notch customer experiences and managing multiple facets of the business. Key responsibilities include:
Customer Service- Greet and interact with guests, ensuring a welcoming and memorable experience.
- Address customer inquiries, feedback, and concerns professionally.
- Train and mentor staff to uphold high service standards.
- Create, schedule, and post engaging content across various social media platforms.
- Monitor and respond to customer reviews and messages on social channels.
- Track social media analytics and adjust strategies to increase engagement.
- Manage catering orders and ensure timely delivery with attention to detail.
- Oversee patio rentals and coordinate private events, from booking to execution.
- Work closely with clients to customize menus and event details for an exceptional experience.
- Manage the sale of alcohol, ensuring compliance with all state and local laws.
- Train staff on proper alcohol service, ID verification, and responsible serving practices.
- Monitor inventory and ensure proper storage and handling of alcoholic beverages.
- Work closely with the kitchen and service staff to ensure smooth daily operations.
- Assist with onboarding new staff members and ongoing training.
- Collaborate with marketing and operations teams to develop promotional strategies.
Qualifications:
- Previous experience in customer service, restaurant management, or event coordination.
- Familiarity with social media platforms and content creation.
- Knowledge of local alcohol laws and experience managing alcohol sales.
- Strong organizational skills with the ability to multitask and prioritize.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and lead by example.
- Passion for food, hospitality, and delivering outstanding customer experiences.
Benefits:
- Competitive salary.
- Flexible scheduling, but must be open to working nights and weekends.
- Opportunities for growth and professional development.
- Discounts on meals and catered events.
At Taranto's, we live by our mission and core values. Our mission statement is to deliver exceptional food and service with passion and integrity. Our core values include professionalism, passion for service and craft, integrity, and positive mental attitude.
