Dining Room Host

2 days ago

New Orleans, Louisiana, United States House of Blues Full time
Job Summary:

We are seeking a highly motivated and customer-focused Dining Room Host to join our team at House of Blues. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless service delivery.

Key Responsibilities:
  • Greet guests promptly and courteously, ensuring a warm and welcoming atmosphere.
  • Manage guest flow, controlling the pace of arrivals and departures to optimize service efficiency.
  • Anticipate and respond to guest needs, providing personalized attention and resolving any issues promptly.
  • Direct guests to their tables, ensuring a smooth and efficient seating process.
  • Estimate and quote accurate wait times, maintaining transparency and setting guest expectations.
  • Lead guests to their tables, placing menus and ensuring a comfortable dining experience.
  • Market current and future shows, menu items, and retail offerings by placing marketing literature on dining tables.
  • Provide accurate information about the menu, music hall, and artists appearing at the House.
  • Manage guest lists, industry access, and dinner reservation sheets for special events.
  • Handle concert tickets and signature sheets, ensuring accurate and secure processing.
  • Obtain production sheets for current nights, maintaining up-to-date information.
  • Check foundation membership cards and photo IDs, adhering to HOB dress code policies.
  • Hand out wristbands and/or opera box passes, ensuring guest access and enjoyment.
  • Thank each guest for visiting the House, inviting them to return in a friendly and sincere manner.
  • Develop knowledge of House of Blues-related art, music, and history, enhancing guest experiences.
  • Adhere to HOB Hospitality Zone standards, maintaining a clean and organized environment.
  • Communicate with other support departments, ensuring seamless service delivery.
  • Communicate with door hosts, kitchen staff, and Foundation Room Managers to ensure proper flow and guest satisfaction.
  • Assist other departments as needed, demonstrating teamwork and adaptability.
  • Maintain a clean and organized host area, adhering to House of Blues safety and sanitation standards.
Requirements:
  • Appearance: Maintain a professional appearance, adhering to HOB dress code policies.
  • Punctuality/Attendance: Ensure timely arrival and attendance, maintaining a high level of reliability.
  • Attitude/Teamwork: Demonstrate a positive attitude, working collaboratively with colleagues to achieve guest satisfaction.
  • Job Skills/Knowledge/Productivity: Possess working knowledge of restaurant operations, seating procedures, and guest relations.
  • Adherence to Policy: Adhere to HOB policies, procedures, and standards, ensuring compliance and guest satisfaction.
  • Sanitation and Safety: Maintain a clean and safe environment, adhering to House of Blues standards.
  • Guest Satisfaction: Focus on delivering exceptional guest experiences, ensuring high levels of satisfaction.
  • Communications: Possess excellent communication skills, interacting effectively with guests and colleagues.
  • Responsible Alcohol Awareness Training Certification or Equivalent: Possess or obtain certification, ensuring responsible service practices.
  • High School Diploma: Possess a high school diploma or equivalent, demonstrating a basic level of education.
Preferred Qualifications:
  • Point of Sales knowledge, preferably MICROS: Possess knowledge of point-of-sale systems, preferably MICROS.
  • Previous experience handling VIP customers: Possess experience handling VIP customers, ensuring exceptional service delivery.
  • Previous Customer Service/Host experience: Possess previous customer service or host experience, demonstrating a strong understanding of hospitality principles.
  • Skills in interpersonal communication and teamwork: Possess excellent interpersonal communication and teamwork skills, working collaboratively with colleagues to achieve guest satisfaction.
Physical Demands/Working Environment:

The working environment is fast-paced, requiring extended periods of standing and working on your feet. The position requires the ability to lift or move up to 25 pounds using proper lifting techniques.

Equal Employment Opportunity:

House of Blues is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from individuals of all backgrounds, ages, disabilities, and experiences. We strive to create a workplace that is inclusive, respectful, and supportive of all employees.

We are passionate about creating a workplace that is free from discrimination and harassment, where everyone feels valued, respected, and empowered to succeed. We are committed to providing equal opportunities for all employees, regardless of their background, age, disability, or any other characteristic.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

We also afford equal employment opportunities to qualified individuals with a disability. We will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant, consistent with our legal obligations to do so.

Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.

Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.

Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

We are an equal opportunity employer and welcome applications from individuals of all backgrounds, ages, disabilities, and experiences.

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