Host/In Room Dining Server

2 days ago


New Orleans, Louisiana, United States Kimpton Hotels & Restaurants Full time

About This Role

We're seeking a highly skilled and charismatic Host/In Room Dining Server to join our team at Kimpton Hotels & Restaurants. As a Host/In Room Dining Server, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless dining experience.

Key Responsibilities

  • Greet guests and provide information about the area, menus, and services.
  • Accurately handle reservations, seating, and table management.
  • Provide prompt and professional delivery of In Room Dining orders to guest rooms.
  • Assist servers with refilling beverages and maintaining a clean and organized dining area.
  • Memorize current menu items and prices, and be familiar with the wine list and vintages.
  • Review orders for accuracy and completeness, and prepare the correct amount of silver, linens, and vases.
  • Monitor meal completion times and ensure timely delivery to guests.
  • Prepare and set up the dining area according to guest preferences.
  • Be familiar with ticketing and cash handling, and ensure that stations are properly cleaned, stocked, and organized.

Requirements

  • Previous customer service or hospitality experience is preferred.
  • Able to prioritize multiple tasks in a dynamic environment.
  • Able to learn, retain, and present product, menu, and allergy information to guests.
  • Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
  • Excellent interpersonal communication skills, a real passion for hospitality, and a love for crafting unique and memorable experiences for guests.
  • Food Handler Certification (if applicable).
  • Flexible schedule and ability to work weekends, nights, and holidays when needed.

About Us

Kimpton Hotels & Restaurants is a boutique hotel chain that values individuality, creativity, and a passion for hospitality. We're a company that's all about people, and we're looking for like-minded individuals to join our team.



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