Lead Housekeeper Supervisor

1 week ago

Austin, Texas, United States Compass Group USA Full time
Job Summary

We are seeking a highly skilled and experienced Lead Housekeeper to join our team at Compass Group USA. As a Lead Housekeeper, you will be responsible for supervising, training, and inspecting the performance of assigned housekeeping staff to ensure all procedures are completed to unit standards.

Key Responsibilities:
  • Provide quality service to customers by providing one-on-one attention to detail.
  • Ensure assigned staff have reported to work and clocked in properly; documents late or absent employees.
  • Resolves internal/external guest complaints to ensure guest satisfaction.
  • Documents call offs, and replaces for any shift.
  • Coordinates assigned staff breaks.
  • Prepares and distributes assignment sheets to staff and reviews priorities.
  • Communicates additions or changes to the assignment sheets as they arise throughout the shift.
  • Assigns designated keys, radios, and beepers to assigned staff.
  • Maintains accurate record of such assignments and ensures security of keys.
  • Checks all equipment used by staff for proper supplies, neatness, cleanliness, and mechanical problems.
  • Instructs designated personnel to correct deficiencies.
  • Inspects areas to confirm cleaning standards have been met.
  • Assists staff to ensure highest standards of cleanliness and service.
  • Conducts staff training as assigned.
  • Contributes to the team; exhibits professionalism with customers, fellow employees, and others.
Requirements:
  • Previous managerial/team lead experience is required.
  • Basic computer skills are highly preferred.
  • Willing to train.
Benefits:
  • Competitive pay range: $16.00 to $18.50.
  • Internal Employee Referral Bonus Available.
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • Retirement plan.
  • Associate shopping program.
  • Health and wellness programs.
  • Discount marketplace.
  • Identity theft protection.
  • Pet insurance.
  • Voluntary benefits, including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and choice auto and home program.
About Compass Group:

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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