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Lead Housekeeper Supervisor
2 months ago
We are seeking a highly skilled and experienced Lead Housekeeper to join our team at Compass Group USA. As a key member of our housekeeping team, you will be responsible for supervising, training, and inspecting the performance of assigned housekeeping staff to ensure all procedures are completed to unit standards.
Key Responsibilities:- Provide quality service to customers by providing one-on-one attention to detail.
- Ensure assigned staff have reported to work and clocked in properly; documents late or absent employees.
- Resolves internal/external guest complaints to ensure guest satisfaction.
- Coordinates assigned staff breaks.
- Prepares and distributes assignment sheets to staff and reviews priorities.
- Communicates additions or changes to the assignment sheets as they arise throughout the shift.
- Assigns designated keys, radios, and beepers to assigned staff.
- Maintains accurate record of such assignments and ensures security of keys.
- Checks all equipment used by staff for proper supplies, neatness, cleanliness, and mechanical problems.
- Instructs designated personnel to correct deficiencies.
- Inspects areas to confirm cleaning standards have been met.
- Assists staff to ensure highest standards of cleanliness and service.
- Conducts staff training as assigned.
- Contributes to the team; exhibits professionalism with customers, fellow employees, and others.
- Previous managerial/team lead experience is required.
- Basic computer skills are highly preferred.
- Willing to train.
- Competitive pay range: $16.00 to $18.50.
- Internal Employee Referral Bonus Available.
- Comprehensive benefits package, including medical, dental, vision, and more.
- Opportunities for career growth and professional development.
At Compass Group USA, we are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.