Customer Service Ambassador

1 day ago


St Louis, Missouri, United States GSG Limited Full time
Job Overview

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GSG Limited in St. Louis. As the face of our company, you will be responsible for delivering exceptional customer experiences through timely and professional responses to inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
  • Handle complaints and provide appropriate solutions to ensure customer satisfaction
  • Process orders, forms, applications, and requests
  • Maintain a deep understanding of products and services to offer accurate information and assistance
  • Document and update customer records based on interactions
  • Collaborate with internal teams to ensure customer needs are met
  • Follow up on customer concerns to ensure they are resolved effectively
Qualifications
  • High school diploma or equivalent required; associate degree preferred
  • Previous customer service experience in any industry (retail, call center, etc.) is a plus
  • Strong verbal and written communication skills
  • Ability to multi-task and manage time effectively
  • Problem-solving skills and the ability to remain calm under pressure
  • Tech-savvy and proficient in Microsoft Office and customer service software (training provided)
Benefits
  • Competitive hourly rate/salary
  • Health, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Opportunities for professional growth and development
  • Friendly and supportive team environment

If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply today.



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