POS Support Specialist

5 days ago


Fargo, North Dakota, United States BNG Team Full time
Unlock Your Potential as a POS/Payments Support Specialist

At BNG Team, we're seeking a highly skilled and motivated POS/Payments Support Specialist to join our team. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences and ensuring the seamless operation of our POS and payment systems.

Key Responsibilities:
  • Provide top-notch customer support via phone, email, and ticketing system
  • Assist with account maintenance, including ACH and credit card accounts
  • Program, support, and train customers on BNG Gateway, Desktop terminals, and point-of-sale systems
  • Complete on-site implementations of POS systems at client locations
  • Perform root cause analysis and troubleshoot complex technical issues
  • Collaborate with sales and technical teams to escalate issues
  • Update technical documentation and FAQs
Requirements:
  • High School Diploma or GED required
  • 3+ years of customer support experience required
  • Previous work experience in technology field desired
  • Happy, patient, and empathetic personality
  • Interest in technology and software
  • Superior customer service skills
  • Ability to analyze and troubleshoot problems
  • Excellent written and verbal communication skills
  • Ability to organize and prioritize tasks
  • Strong ability to complete tasks according to established timelines and quality standards
  • Previous exposure or experience with a CRM preferred
  • Proficient in Microsoft Office and Google Suite


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